GENERAL TERMS AND CONDITIONS
2.1. The information at the website is provided by the website operator - RR Investments N.V, with its registered address at: Heelsumstraat 51 E-Commerce Park, P.O. Box 423, Curacao (license 8048/JAZ2015-046) based company which is fully licensed and regulated by the laws of Curaçao. The payment processing are managed by RR Invest LP, with registered address at: Suite 1, Queens street, Edinburgh, Scotland, EH21JE, United Kingdom and RDG INVEST LTD, with registered address at: 13 John Prince's Street, 2nd Floor, London, England, W1G 0JR, UK - the companies are fully owned by RR Investments N.V. References in the Terms to "us", "our", "we" or the "the Company" are references to the relevant company who you are contracting with, as specified above. Please address all your queries to [email protected]
3. CHANGES TO THE TERMS
3.1. The Company reserve the right to amend, modify, update and change any of the Terms at any time. Such new Terms or amendments shall take effect immediately after publication on the website. It is the responsibility of the player to make sure that he is aware of the current terms and conditions of the Terms and the Company advises the player to check for updates on a regular basis. The Company reserves the right to modify the Website, services and software and/or change the system specification requirements necessary to access and use the services at any time and without prior notice.
3.2. If any change is unacceptable to you, you may either cease using the Website, and/or close Your Account by complying with paragraph 12 of the Terms. Your continued use of any part of the Website after the date on which the Terms are stated to come into effect will be deemed to be your binding acceptance of the revised Terms, including (for the avoidance of doubt) any additions, removals, substitutions or other changes to the identity of the Company in paragraph 2.1 of the Terms, whether or not you have had notice of, or have read, the revised Terms.
4. LEGAL REQUIREMENTS
4.1. No-one under the age of 18 or the age of legal consent for engaging in the activities included in the services under the laws of any jurisdiction, whichever is higher ("Legal of Age") may use the services under any circumstances and any person not Legally of Age who uses the services will be in breach of the terms of this Terms. The Company reserves the right to request proof of age at any stage to verify that persons not Legal of Age are not using the services. The Company may cancel a person's account and exclude a person from using the services if proof of age is
5.5.2. all stakes or deposits made using that Duplicate Account will be withholded;and
5.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you (from your actual deposits to your account) and may be reclaimed by us, and any funds withdrowned from the Duplicate account shall be returned to us on demand.not provided or if the Company suspects that a person using the services is not Legal of Age.
4.2. Internet gambling may not be legal in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Use the services on the Website are at your sole option, discretion and risk, and you are solely responsible for ascertaining whether it is legal in your jurisdiction.
4.3. The Company does not intend to enable you to contravene applicable law. You represent, warrant and agree to ensure that your use Website services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Website services by you. 4.4. The Company does not permit accounts to be opened by, or make any deposits nor used from, customers located or domiciled in United States of America, Italy, France, United Kingdom, Turkey. This list of jurisdictions may be changed by the Company from time to time with or without notice. You agree that you are not allowed to open an account, nor attempt to use Your Account, if you are based in this (these) jurisdiction (-s) or if you are aware of illegality of such action in your residence jurisdiction.
4.5. You are fully responsible for any applicable taxes and fees resulting from proceeds gained from the use of the Website. If winnings are taxable in your jurisdiction, you are required to keep track and report the winnings to the appropriate authorities.
5. OPENING YOUR ACCOUNT
5.1. In order to open an account (“Your Account”) to use the Website services, you should provide your e-mail address, choose a password and fill-out the information required to complete the registration by providing us with the personal information, including your name, date of birth and phone number and other information which may be requested by the Company.
5.2. Your name on Your Account must match your true and legal name and identity. To verify your identity, the Company reserves the right to request at any time satisfactory proof of identity (including but not limited to copies of a valid passport / identity card and/or any payment cards used). Failure to supply such documentation may result in suspension of the account or withdraw refusal.
5.3. You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions (bonus, winnings).
5.4. If you have any questions or if you encounter any problems during registration, you can contact Support service by sending an email to [email protected]
5.5. You may only open a single account at the Website. In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of Casino. Any other account you open on the Website will be considered as the "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:
5.5.1. all transactions made from the Duplicate Account will be made void;
6. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
6.1. In consideration of the rights granted to you to use the services, you represent, warrant, covenant and agree that:
6.1.1. You are not under the age of 18 or any legal age required for gambling or gaming activities under the law or jurisdiction that applies to you;
6.1.2. You are the rightful owner of the money in Your Account and all details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account.
6.1.3. You are fully aware that there is a risk of losing money when gambling by means of the services and you are fully responsible for any such loss. You agree that your use of the services is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against the Company.
6.1.4. You fully understand the methods, rules and procedures of the services provided and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of the Company. In relation to mentioned above you shall have no claims whatsoever against the Company.
6.2. By agreeing to the Terms you authorize us to undertake any verification checks we may require or that may be required by the third parties (including, regulatory bodies) to confirm your identity and contact details (the "Checks").
6.3. During these Checks we may restrict you from withdrawing funds from Your Account.
6.4. If any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the services, in addition to any other action that we may choose to take.
6.5. If we are unable to confirm that you are at the Legal Age then we may suspend Your Account. If a fact that you were under the Legal age at the time you made any gambling or gaming transactions, then:
6.5.1. Your Account will be closed;
6.5.2. all transactions made during that time will become void, and all related funds deposited by you will be returned;
6.5.3. any stakes or bets made during that time will be returned to you; and
6.5.4. any winnings which you have accrued during that time will be forfeited from you and you will be required to return to us all funds that were withdrawn from Your Account.
6.5.5.Due to constantly developing regulations on the prevention of criminal activities and money laundering, and terrorism financing, the Company strictly implements anti-money laundering (AML) guidelines and procedures.
6.5.6. Company`s customers may be subject to an due dilligence process and record keeping.
6.5.7. Anonymous or ‘nominal’ account records are not permitted. Any existing anonymous accounts or accounts believed to be ‘nom de plume’ or that have inconsistent identification will be subject to appropriate due diligence to establish the identity and bona fides of the account holder at an early opportunity.
6.5.8. Many customers wish to operate parallel accounts in order to segregate their gambling spend. Notwithstanding this activity, license holders has a right to identify and associate ‘linked’ accounts that may belong or be under the control of the same person.
6.5.9. Company requires to make provision, on a risk sensitive basis, to respond to any attempt to gamble by any qualifying Politically Exposed Persons, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A risk based approach should be applied based on the value and scale of gambling and the location of such customer.
6.5.10. While we respect and honor the confidentiality of our clients, we are committed to undertaking thorough due diligence. As part of enhanced due diligence policy, know your client (KYC) policy is based on principles of partnership: if we know and understand our customers, they know and understand us. In case of enhanced due diligence clients could be invited to provide below listed documents to comply with our KYC policy (copy of the passport and utility bill or bank statement). The Company reserves the exclusive right to unilaterally decline any clients' application and/or terminate further provision of services without any statements or explanations to the client in case of breach of KYC policy.
7. USERNAME, PASSWORD AND SECURITY
7.1. After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may recover your password by contacting Support service.
7.2. You are entirely responsible for maintaining the confidentiality of your password and you have sole responsibility for any and all activities that occur under your account. You remain liable for losses incurred by yourself or a third party on Your Account.
7.3. You must notify The Company immediately of any unauthorized use or theft of Your Account or any other breach of security. If requested you agree to provide The Company with evidence of such theft or unauthorized use. The Company will not be liable for any loss that you may incur as a result of someone else using your password, either with or without your knowledge.
8. DEPOSITS AND WITHDRAWALS TO/FROM YOUR ACCOUNT
8.1. If you wish to participate in betting or gaming using the Website, You must deposit money into Your Account.
8.2. You undertake that:
8.2.1. all money that you deposit in Your Account is untainted with any illegality and, in particular, does not originate from any illegal activity or source; and
8.2.2. all payments made into your account are authorized and you will not attempt to reverse a payment made into Your Account or take any action which will cause such a payment to be reversed by a third party, in order to avoid any legitimate liability.
8.3. The Company does not accept 3rd party deposits, ie. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name. If we discover during our security checks that this has occurred, all casino winnings will be forfeited and sent back to the casino and the original deposit to the rightful owner of the account/Credit Card.
8.4. If bank transfer is required to return the money to the rightful owner, all bank charges will be borne by the receiver.
8.5. We do not accept cash funds sent to us. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the services. To the extent that they do not conflict with the terms of this Term, you agree to be bound by the Terms of such third party electronic payment processors and/or financial institutions.
8.6. By depositing money, you agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you will reimburse the Company for any charge-backs, denial or reversal of payments you make and any loss suffered by the Company as a consequence thereof.
8.7. In case of suspicious or fraudulent payment, including the use of stolen credit cards or any other fraudulent activity (including any charge-back or other reversal of a payment), the Company reserves the right to block Your Account, reverse any made pay-out and recover any winnings. We are entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or other unlawful activity and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, regardless of whether or not the credit cards were reported stolen.
8.8. We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.
8.9. You acknowledge and agree that Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking or other system insurance. Additionally, any money deposited in Your Account will not earn any interest.
8.10. Terms and Conditions for payments. You agree to pay for all goods and/or services or other additional services you ordered through the Website, as well as for any additional expenses (if necessary), including, but not limited, all possible taxes, charges, etc. You take full responsibility for timely payments for Website. Payment service provider only facilitates a payment for the amount indicated by the Website, and it is not responsible for paying by user of the Website the aforementioned additional funds/expenses. After clicking the “Pay” button the transaction is irrevocably deemed to be processed and executed. After clicking the “Pay” button you agree that you will not be eligible to cancel the payment or request to cancel it. By placing the order on the Website, you confirm and state that you do not violate legislation of any country. Also, by accepting these Rules (and/or Terms & Conditions), you, as сardholder, confirm that you are entitled to use Services offered via the Website. In case you use Website’s services, offering such specific services as gaming services, you make legally binding declaration that you have reached or surpassed the legal age, which is considered as such by your jurisdiction in order to use Services provided by the Website. By starting to use the Website’s Services you take legal responsibility for not violating the legislation of any country where this Service is being used, and confirm that the payment service provider is not responsible for any such unlawful or unauthorised violation. By agreeing to use the Website’s Services, you understand and accept that processing of any of your payments are executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment. If you wish to reject to use Services for your next purchases of goods and/or services or other facilities on the Website, you can do that by using your Personal account/profile on the Website. Payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorisation of the payment with your payment card. Payment service provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities offered to you or purchased by you from the Website by using your payment card. When you pay for any of the Website’s goods and/or services, you are primarily bound by the Website terms and conditions. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the Website and for any additional expenses/fees that can be applied to this payment. Payment service provider acts only as the executor of the payment in the amount stated by the Website, and it is not responsible for pricing, total prices and/or total sums. In case there is a situation when you do not agree with the aforementioned terms and conditions and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the Support service of the Website.
8.11. By purchasing recurring payments, сustomer authorizes www.zencasino.com to charge customer's payment card automatically at the interval and in the amount selected by customer based on the available options during the purchase process. Customer agrees that the payment card specified by customer for recurring payments to www.zencasino.com is, and will continue to be, linked to an account that customer owns, and that customer will maintain sufficient availability under customer's credit card limit, or sufficient funds in the account linked to Customer's debit card, as applicable, to pay recurring payments. Customer can cancel recurring payments by contacting zencasino.com Support service [email protected] at least five (5) business days prior to your next recurring payment due date. If customer submits cancellation request after this time, the cancellation will not take effect until the following recurring payment due date.
8.12. You may request withdrawal of funds from Your Account at any time provided that:
8.12.1. all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.12.2. any Checks referred to in paragraph 6 above have been completed. 8.13. When making a cash-out request a certain points need to be considered: 8.13.1. all information in your Profile must be filled out;
8.13.2. funds must be withdrawn with the same method used for depositing;
8.13.3. If the requested amount exceeds one thousand united states Dollars (USD 1,000) or more, or by other purpose that casino administration may have in case of fraud investigations, the player identification procedure must be carried out by sending us a copy or a digital photograph of your identification documents, such as the Passport or an ID card (page with a photo), the Passport or an ID card in your hand next to the face profile (page with a photo) utility bill (mobile phone bill cannot be accepted). If you made deposits to your account with the plastic card you must also send us the copies of this card’s front side and back side. The first six digits and the last four digits of the card’s number (if you have the card number embossed note that the same digits must be covered on the card’s front side and the back side ) must be visible, the CVV2 code must be painted out.
8.13.4. if the total bet is less than three times the total deposits amount, the Company reserves the right to withhold 10% (but no less than 0.5 USD or the equivalent sum) of the amount being withdrawn. If the deposit was made via the plastic card the administration takes away 20% of the amount being withdrawn.
8.13.5. In case of any suspicion about your bets or winnings the Company has right to send information, logs and/or data concerning to those bets/winnings to game providers for detailed check. During the time while game provider will be checking your operations, You would not be able to make withdrawal from your account.
8.13.6. Withdrawl amounts and withdrawl request processing is shown in the VIP status section of the Website.
8.13.7. The Company is not responsible for any time delays in payment processing appearing after the withdrawal request has been served by our managers.
8.14. We reserve the right to charge a fee amounting to our own costs for withdrawal of funds that have not been put into play.
9. PLACING A BET OR GAMING
9.1. It is your responsibility to ensure that the details of any transaction which you place are correct before confirming the bet.
9.2. Your transaction history can be accessed by clicking ‘Withdraw” on the Website.
9.3. We reserve the right to refuse the whole or the part of any transaction requested by you at any time in our sole discretion. No transaction shall be deemed accepted until you receive a confirmation from us. If you did not receive a confirmation that your transaction has been accepted, you should contact our Support service.
9.4. You may cancel bets at any time either by sending a request to Support service.
9.5. Your cancellation of an unmatched bet becomes effective once we send you confirmation of the cancellation. In the event that your cancellation request is not received and processed in good time, you acknowledge that your bet may remain outstanding and available for acceptance.
9.5.1 In the event of suspicions in the unsportsmanlike format of matches the company reserves the right to block bets on sport event and declare bets as invalid if the fact of an unsportsmanlike game is determined. Payment of these bets is made with odds "1". The administration is not obliged to present evidence and conclusions to the customers.
9.5.2 The company reserves the right to close account immediately and void any/all bets placed thereon should the company ascertain that: when the player placed the bet, they had information on the result of the corresponding event; the player was able to influence the outcome due to their participation in the match (sportspeople, coaches, referees, etc.) or because they acted on behalf of participants; bets were placed by a group of players acting in conspire; arbitrage betting; one player has several accounts (multiple registration); the player is suspected of using special software or hardware facilitating automated betting; unfair means were used to obtain information or circumvent restrictions imposed by the company.
9.5.3 All sport bets for second and third category of sport events could be potentially thoroughly examined by Company or its relevant department. If Company find out suspicious activity on such events, Company has right at its sole decision to void such bets. If investigation shows that one player has many suspicious sport bets Company can consider this as fraud activity and apply to this player conditions stated in clause ten of this T&C.
9.6. Bonuses or promotions can not be combined together.
9.7. Money that client get after wagering of bonus can be used only for playing in slot games or withdrawal, it is prohibited to use wagered bonus for sport bets.
9.8. The Company has an unilateral right to cancel, change or refuse any bet, bonus, promotion, transfer or any withdraw without any previous warning.
10.5.1. In such case You shall be obligated to refund and cover all looses to the Company (including legal fees and fees applied to the Company by any third party concerning investigation of the activity mentioned above, such as lawyers, auditors or any other specialists).
10.6. The company has a right to suspend any withdraw, block your account, freeze any funds on Your account to cover any loss of the Company including paid out and withdrawed winnings, bonuses or any other funds, transfer or banking fees and other expenses (such as audit fees, legal consulting fees) to be covered by the Company concerning Your account.
10.7. The Company has right to suspend players account for ten business days for investigation if any of any of cheating, fraud, criminal activity or rule breach is suspected. In complicated cases if information, approval or other kind of assistance from third parties is needed the company has right to prolong investigation period up to hundred eighty business days.